Although Microsoft Dynamics CRM is a fully
functioning system right from the start, you might want to adapt it
slightly to suit different business goals. This is where the
customization ease of use plays its part.
Microsoft Dynamics CRM can be customized
to fit your current business operations, as opposed to you and
your workforce having to adapt to fit in with the product.
This includes complicated workflows, reporting, custom entities
and meta data all describing specific aspects of your